Privacy Policy

At Perform Plus Physio + Pilates, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or engaging our physiotherapy services.

Information We Collect

We may collect personal information including:

  • Full name
  • Contact number
  • Email address
  • Appointment enquiries and booking details
  • Medical information relevant to your assessment and treatment
  • Payment information where applicable
  • Information submitted through our contact forms or WhatsApp enquiries

We only collect information that is necessary to provide our services and communicate effectively with you.

How We Use Your Information

Your information may be used to:

  • Schedule and manage appointments
  • Provide physiotherapy assessment and treatment
  • Maintain accurate patient records
  • Respond to enquiries and customer support requests
  • Communicate appointment confirmations, reminders, or changes
  • Improve our services and patient experience
  • Comply with legal, regulatory, and professional obligations

We will only use your information for purposes directly related to your care or as otherwise permitted by law.

Storage and Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Patient records are stored securely and access is limited to authorized personnel who require the information to perform their duties.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be disclosed:

  • With your consent
  • Where required by Malaysian law or regulatory authorities
  • When necessary to provide healthcare services (for example, referrals to other healthcare professionals, where appropriate)

Cookies and Website Analytics

Our website may use cookies and analytics tools, including Google Analytics, to understand how visitors use our website and improve user experience.

These tools collect anonymous information such as:

  • Pages visited
  • Time spent on the website
  • Device and browser information
  • General geographic location

This information does not personally identify you.

Third-Party Services

Our website may contain links to third-party websites or services, including:

  • Google Maps
  • WhatsApp
  • Social media platforms

These services have their own privacy policies, and we encourage you to review them separately.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate or outdated information
  • Withdraw consent where applicable
  • Request deletion of personal information where legally permissible

Some medical records may need to be retained in accordance with applicable legal and professional requirements.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.